IAQ Publications

Press Release

Position Paper

In October 2019 at the Lisbon Annual Quality Congress of the European Organization for Quality (EOQ), the International Academy for Quality (IAQ) held a meeting at which time it commissioned Academician N. (Ram) Ramanathan to draft an updated version to the 2001 Quality Manifesto that published at the 2001 Harrogate EOQ Conference. Acn. Ramanathan engaged IAQ Honorary Member Gregory H. Watson as a co-author and subsequently many Academicians became engaged as reviewers. The final document was presented to the IAQ Board of Trustees for approval in February 2021. The resulting Position Paper “Revitalizing Quality – The Quality Manifesto” was formally approved by the Board for Dissemination.

IAQ Position Paper - Revitalizing the Global Quality Manifesto

The Quality Manifesto Published Websites


Total Quality's Leader

Remembering Armand V. Feigenbaum, integrator of quality into organizational management by Gregory H. Watson

The Heart and Science of Health Care Quality

Presentation by Sr. Mary Jean Ryan, IAQ Honorary Member

A Quick Refresher on the Kano Model

The article was originally published in The Journal for Quality and Participation as:

A quick refresher on the Kano model. Hopen, D. Editor. (2019). Journal for Quality and Participation, 42(3), 3-7.

An Exploration of Patient Satisfaction Attributes Using the Kano Model

The article was originally published in The Journal for Quality and Participation as:

Materla, T., & Cudney, E. (2019). An exploration of patient satisfaction attributes using the Kano model. Journal for Quality and Participation, 42(3), 18-26. 

Embedding Sustainability Concerns into Quality Assurance

The article was originally published in Total Quality Management & Business Excellence as:

N. (Ram) Ramanathan (2020). Embedding sustainability concerns into quality assurance. Total Quality Management & Business Excellence, online on 29 Dec 2020. https://doi.org/10.1080/14783363.2020.1858712


Practical guidance insights on corporate governance

Represents a global team work conclusion of an International Academy for Quality project to improve corporate governance worldwide. The key question to be addressed in this study was: how can a board of directors evaluate the effectiveness of its ability to improve the quality of business for the entire organization?

Includes as authors Bjorn Andersen, Marcos Bertin (editor), Tito Conti, Armand V. Feigenbaum, Sergio Fogel, Hugo Ricardo Strachan, Gregory H. Watson (editor) and Mohamed Zairi. As IAQ Guest Authors, Norberto Cayetano Taranto y María Elena Oliver.

Topics discussed include the evolution of corporate governance and total quality, quality leadership, the role of ethics in responsible corporate governance, corporate governance in the Middle East, an approach to board of directors quality assessment, the role of IT in governance, quality of governance in family owned companies, an agenda for improvement and two cases, The Odebrecht Case and The Taranto case.

Editors : Marcos Bertin and Gregory Watson.

Translated to Portuguese and published in Brazil.

Quality Tools and Methods for the 21st Century

Perspectives of the International Academy for Quality.

A collection of writings about quality as a management discipline, business management, and product management. Edited by Tito Conti, Yoshio Kondo, and Gregory H. Watson.
Also includes valuable quality ideas and concepts from Hans Dieter Seghezzi, Barrie G. Dale, Norman Burgress, Jens J. Dahlgaard, Su Mi Park Dahlgaard, Herbert Schnauber, Joachim Zulch, Asbjorn Aune, Sijo Shiba, David Walden, Yoji Akao, Thong Ngee Goh, and Shoichi Shimizu.

Editors : Tito Conti, Yoshio Kondo, and Gregory H. Watson.

Corporate Governance: Quality at the Top

Editors: Marcos Bertin and Gregory Watson

"Corporate Governance - Quality at the Top" describes a process for conducting quality assessments for Boards of Directors that are aimed at improving corporate governance as well as focusing on review of corporate govemance in terms of quality at the top. It benefits from utilizing the new focus on quality with a more powerfully productive role for its principles, methods, and disciplines. This book consolidates the reseach, experience, and insights of some of the most highly qualified and experienced quality and management experts who are all members of the International Academy for Quality. It provides an important resource and guide for the men and women who are committed to effective corporate governance and to application of principles and methods in terms that fit today's new governance demands.

Armand V. Feigenbaum - President and CEO General Systems Company

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